FAQ
What is Groovy Inks LTD?
Groovy Inks LTD is a UK-based small business specializing in unique and personalized products. We offer homeware, tech accessories, clothing, and more, with many of our products handcrafted and designed in-house. Our focus is on creativity, customization, and quality, allowing customers to create their own designs or choose from our unique collections.
Can I customize my order?
Absolutely! We offer full personalization options, allowing you to upload your own images, add text, and design your perfect product. Whether it’s a custom mug, t-shirt, or home decor, we help bring your vision to life.
How long does it take to receive my order?
Our standard production time is 3-5 business days for most items. Shipping times vary based on your location:
- UK Orders: 2-5 business days
- International Orders: 7-14 business days (depending on the destination)
We’ll always send you a tracking number so you can monitor your order’s progress.
Do you ship internationally?
Yes! We ship worldwide, but delivery times may vary depending on the destination. International shipping costs are calculated at checkout.
What if I receive a damaged or incorrect order?
We take great care in crafting and packing your orders, but if anything arrives damaged or incorrect, please contact us within 48 hours of receiving your order. Send us an email with your order number and clear photos, and we’ll work on a replacement or refund.